Simple, clear, and fair returns you can trust.

Your Rights

If you purchased your order online, you have the right to cancel your order within 14 days of receiving it. Once you notify us, you have a further 14 days to return the item.

If an item is faulty, damaged, or not as described, you are entitled to a refund, replacement, or repair in line with UK consumer law.

Returns Eligibility

• ✔ Item must be unused and in original packaging
• ✔ Proof of purchase is required
• ✔ Must be returned within the allowed timeframe

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns of opened or used products, including condoms and lubricants, unless the item is faulty.

How to Return an Item

To request a return, please contact us with your order details. We will provide instructions on how to return your item.